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KMID : 1002520210150010025
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Korean Journal of Health Service Management
2021 Volume.15 No. 1 p.25 ~ p.39
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Medical Service Satisfaction and Social Safety Perception towards the New Diseases and Influencing Factors : Focusing on 2018 and 2020 Social Survey
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Kim Ji-On
Park Young-Hee
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Abstract
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Objectives: This study investigated health care satisfaction and social safety perception towards new diseases and influencing factors using data from the -2018 and 2020 Social Survey-.
Methods: Data on 50,162 medical user participants in the Social Survey were statistically examined using descriptive and multiple regression analysis.
Results: First, the satisfaction level of medical services exceeded the medium level, and increased slightly in 2020 compared to 2018. Second, the safety perception of the new diseases was lower in 2020 during COVID-19 pandemic compared to 2018 and was low for socially vulnerable groups such as women, older adults, temporary/daily workers, those with low income, poor health, those who had experienced bereavement/divorce, and disability registrants.
Conclusions: The social safety perception towards new diseases is low in the socially vulnerable class. The government needs to use more active education and provide support through crisis communication strategies and implement policies that faithfully manage the overall social safety net to relieve public anxiety.
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KEYWORD
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Health Care Satisfaction, Social Survey, Social Safety Perception towards New Diseases, COVID-19
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